Accessibility Assistant

Location:

Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Student Affairs

Requisition ID: 2341

Department: Student Wellness Services
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 08/17/2026 to 04/30/2027

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

Student Accessibility Services (SAS) facilitates equitable access to the learning environment for students with disabilities, in alignment with the University’s duty to accommodate under the Ontario Human Rights Code.

Reporting to the Unit Manager, the Accessibility Assistant plays a key operational role within a fast-paced, student-centered service environment. This position is well-suited to individuals currently working in administrative coordination, student services, or accessibility-focused roles who are seeking to deepen their impact, take on greater responsibility, and contribute to service delivery improvements.

Accessibility Assistants are trusted to independently manage a high volume of student-facing inquiries, navigate complex and time-sensitive accommodation logistics, and collaborate across campus to ensure effective implementation of approved accommodations.

Duties and Responsibilities

Student Support & Service Delivery

Provide guidance on SAS processes such as exam booking, note-taking services, bursary applications, and service animal supports
Troubleshoot day-to-day accommodation implementation issues, including time-sensitive concerns related to quizzes, tests, and exams
Support students in navigating campus resources and making appropriate referrals (e.g., Academic Advising, Library services)
Provide responsive, empathetic service to students who may be experiencing stress, frustration, or barriers

Daily Drop-In Coordination

Lead the Daily Drop-In service, ensuring timely and effective support for students
Address urgent requests such as late exam bookings and alternate test scheduling
Liaise with instructors and campus partners to coordinate accommodations in real time

Operational Coordination

Coordinate the Note-Taking Office, including scheduling and supervision of part-time student staff
Coordinate the SAS Peer Helper Program, including development and promotion of programming and supervision of peer helpers
Work with the Intake Team and Advising teams to facilitate accommodation processes for service animals, mobility aids and equipment borrowing, ASL interpreting, accessible furniture in the classroom, etc.
Support internal SAS processes by organizing information, maintaining documentation, and contributing to workflow improvements
Track and manage large volumes of information across multiple systems with a high degree of accuracy

What This Role Offers

An opportunity to build on existing experience in student services, administration, or accessibility
Increased autonomy and responsibility in managing complex, student-centered processes
A collaborative, multidisciplinary team environment
Meaningful, direct impact on student success and equity in education

Requirements

Required:

Community college diploma and at least one year of related experience (or equivalent combination of education and experience)
Experience in a high-volume, service-oriented environment with competing priorities
Strong understanding of disability, accessibility, and equity, diversity, and inclusion principles
Demonstrated problem-solving and organizational skills, with the ability to manage complex and time-sensitive requests
Excellent communication and interpersonal skills, including the ability to support individuals in distress while maintaining professional boundaries
Strong technical skills and ability to learn and navigate multiple systems for tracking and coordination

Assets:

Experience in post-secondary education, student services, or accessibility settings. Direct experience in a disability service office is preferred.
Experience supervising or coordinating student staff
Familiarity with accommodation processes or exam coordination

This position is fully in-person (5 days a week) and based on campus, requiring regular on-site presence to effectively support students and collaborate with campus partners
This role requires flexibility in scheduling, including regular evening and weekend work, particularly during peak academic periods
Work is performed in a dynamic, fast-paced environment with frequent interruptions and shifting priorities

Employee Type: Temporary
Position Number: 10534610
Classification: USW, Local 4120 Salary: Band 3
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 04/27/2026
Closing Date: 05/04/2026