Analyst II - OAC

Department: OAC Office of the Dean
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 07/05/2026 to 07/04/2028

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
 Career Opportunities (sapsf.com)

General Purpose

The successful candidate will provide advanced technical support and client service tor OAC staff, faculty, and students across a broad range of OAC-supported technologies and services. Working within a collaborative team environment, the role involves delivering second-level support, troubleshooting complex technical issues, providing guidance and training to users at all levels of the OAC community, and contributing to the ongoing enhancement of IT practices and support resources.

Duties and Responsibilities 

This position also plays an important role in the development and implementation of applications, services, and process improvements that support the broader campus community. Working closely with the Process Improvement Manager and IT Operations Manager, plus additional senior staff, the Analyst will participate in projects involving web-based tools, workshop development, feasibility studies, and database systems. A key focus of the role will be the design and implementation of automated workflows using Microsoft Power Automate and Power Apps to streamline repetitive processes, reduce manual effort, and improve operational efficiency. These solutions will integrate with Microsoft 365 and SharePoint environments to support real-time updates, approvals, notifications, document management, and enhanced collaboration across OAC departments.

In addition, the Analyst will contribute to the ongoing maintenance, enhancement, and operational stability of OAC applications, services, and software systems. Responsibilities include supporting upgrades, testing, monitoring, troubleshooting, and release coordination to ensure reliable and secure service delivery aligned with community needs. Particular emphasis will be placed on maintaining comprehensive and current technical and user documentation for all supported solutions, including configuration details, integrations, change logs, troubleshooting resources, and procedural guides. Documentation will be regularly reviewed and updated to ensure accuracy, accessibility, compliance with University standards, and continuous improvement through stakeholder feedback.

Requirements 

Candidates must hold an undergraduate degree in a related field (e.g., Computer Science, Information Systems, or Business) and have practical experience supporting enterprise collaboration platforms, with a focus on Microsoft 365 and SharePoint Online.

The successful candidate will demonstrate:

• Experience administering and supporting SharePoint (site configuration, permissions, document management)
• Ability to troubleshoot and support Microsoft 365 in a complex environment
• Experience contributing to collaboration and document management solutions
• Familiarity with Power Platform tools (e.g., Power Automate, Power Apps) is an asset

The ideal candidate would demonstrate an understanding of post secondary environments, including organizational structure, service delivery goals, and the effective use of IT to support academic and administrative operations.

Key Competencies:

• Analytical thinking and problem-solving
• Client service orientation and responsiveness
• Communication and stakeholder support (technical and non-technical)
• Team collaboration and relationship building
• Initiative and ability to work independently within defined scope
• Attention to detail and organizational skills
• Ability to document processes and deliver user training

The role also requires familiarity with university IT, security, accessibility, and privacy policies. 

Employee Type: Temporary 
Position Number: 10927047 
Classification: P&M FT- Band 03    
Professional/Managerial Salary Bands 
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

*Tentative evaluation; subject to committee review. 

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:  06/02/2026  
Closing Date:  06/16/2026