Assistant Manager - Night Response Team
Guelph, ON, CA, N1G 2W1
Department: Facilities and Desk Services
This position is represented by the agreement between the Professional Staff Association and the University of Guelph
Temporary full-time from 08/04/2026 to 07/30/2027
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)
General Purpose
The Night Response Team Assistant Manager leads overnight mobile response operations supporting 5,000 residence students across 12 buildings. This role ensures timely response to student concerns, facilities issues, and safety‑related events while supervising and supporting a three‑person Night Response Team.
Duties and Responsibilities
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Lead and coordinate nightly mobile response operations across campus.
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Prioritize and respond to lockouts, noise complaints, wellness checks, facility issues, and safety concerns.
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Make real‑time decisions during incidents and escalate to Residence Life, Campus Safety, or emergency services when needed.
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Supervise, coach, and train Night Response Team staff.
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Ensure accurate incident documentation and communicate follow‑up needs to daytime leadership.
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Maintain and update overnight Standard Operating Procedures (SOPs).
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Serve as the primary overnight contact for Residence Life Staff on Call, Campus Safety, and Physical Resources.
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Support special projects and peak‑period operations (Orientation, Halloween, Homecoming).
Requirements
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Two year Community College diploma in business, hospitality or similar field is required.
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A minimum of 3 years of relevant experience, including work in student housing or a similar residential environment; an equivalent combination of education and experience may be considered.
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Strong judgment, decision‑making, and crisis‑response skills.
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Experience working in a unionized environment is an asset.
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Proficiency with Microsoft Office, work order systems, StarRez, and security software.
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Excellent communication and customer service skills, including supporting students in distress.
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Ability to work independently overnight with frequent interruptions and quick decision‑making.
Employee Type: Regular
Position Number: 10927031
Classification: P&M FT- Band 03
Professional/Managerial Salary Bands
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.
*Tentative evaluation; subject to committee review.
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 06/16/2026
Closing Date: 06/30/2026