Client Services Evening Clerk

Department: Athletics Client Services
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
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Duties and Responsibilities 

Reporting to the Supervisor of Client Services and Recreation, the Client Services (CS) Clerk position assists with the recruitment, training, hiring and functional supervision of approximately 35 part-time student staff. The Clerk position is responsible for effectively communicating information, being knowledgeable and having an in depth understanding of all programs, services and events that are occurring in the department and providing a consistent and high level of customer service. They are responsible for ensuring the day-to-day activities of Client Services are conducted with efficient and effective customer service, adhere to internal control policy and procedures and fulfill building safety and security requirements.

As a front-line ambassador for the Department of Athletics, the incumbent must be able to problem solve, resolve conflicts and disseminate accurate and timely information to Athletics Centre members, other unit areas and the general public. They are responsible for daily functional supervision of part-time staff, administering work schedules, assigning tasks, validating hours worked for payroll, and dealing with minor discipline issues. Having a functional supervisory role, the Client Service Clerk is accountable for ensuring part-time student staff daily task responsibilities are appropriately assigned and completed. Daily, the Client Services Clerk position will be responsible for the closing of multiple Athletics Centre facilities and conducting daily building inspections and security checks to identify and report facility concerns or inappropriate conduct by users. The afternoon Client Services Clerk must have a flexible schedule as their shift times will vary depending on the hours of operation of the Guelph Gryphons Athletics Centre. The successful candidate’s hours are Sunday-Thursday and start time is 8 hours prior to the closing time of the building.

Point of Sale transactions will be conducted by the Client Services Clerk. In order to perform over the counter sales the incumbent will be responsible for understanding and utilizing the ActiveNet Software Application. They will be required to process membership fees, sell available merchandise, rent/lend equipment and register clients for courses. All over the counter revenue is processed by the Client Services Centre. In addition, the Client Services Clerk will be responsible for processing refunds, running daily cash balance reports and performing multiple forms of purchase transactions requiring cash handling. They are also responsible for training part-time staff in regards to cash handling processes and procedures. Inventorying, monitoring and replacing of all equipment that can be signed in and out at the Client Services counter, is the responsibility of the CS Clerk. They must also perform tasks associated with the laundry service provided by Client Services, handle and secure lost and found items and deal proactively with customer concerns as they arise.  As an effective communicator, the CS Clerk answers customer enquires either in person, via email or over the phone. Client Services is a central point of contact for the Department of Athletics, therefore the CS Clerk position plays and integral role in overall functioning of the Department of Athletics. 

Requirements

• Two year Community College diploma.
• Minimum of 6 months experience in customer service, cash handling and client service administration, or an equivalent combination of education and experience.
• Strong verbal communication skills.
• Ability to work well within a dynamic and demanding team environment.
• Excellent leadership skills and the ability to train and monitor the day to day duties of a transient work force.
• Experience with building security and opening & closing a large facility.
• Effective problem solving and conflict resolution skills combined with demonstrated initiative.
• Strong computer skills and familiarity with the ActiveNet or equivalent registration software system.
• Efficiency in Microsoft Office Applications.

Hours of Work:

Sunday to Thursday starting 8 hours prior to building close time until close (typically 4:30pm to 12:30am)

Employee Type: Regular 
Position Number: 10042057

Classification: USW, Local 4120 Salary: Band 3  
USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 10/19/2026  
Closing Date: 10/26/2026