Graduate Program Specialist Recruitment and Admissions

Department: Lang Executive Programs
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
Career Opportunities (sapsf.com) 

General Purpose

Reporting to the Senior Manager the Lang Graduate Program Specialist (GPS) provides support and offers expertise for all aspects of graduate programs within the Lang School of Business and Economics.

Duties and Responsibilities

The Gordon S. Lang School of Business and Economics is seeking a service-oriented, digitally skilled professional to support the recruitment, marketing and admissions activities of Lang graduate and professional programs. The Graduate Program Specialist will promote programs, coordinate recruitment events, respond to inquiries and meet individually with prospective applicants. The position will guide applicants through admissions pathways, support application review, advise on scholarships and awards, prepare applicant communications and program content, and maintain accurate operational data in Salesforce and other University systems for reporting and decision-making.

The role will also identify, evaluate and implement technology solutions that improve recruitment and admissions efficiency, applicant service, client engagement, lead generation and operational effectiveness. Responsibilities include developing a digital engagement strategy; designing and optimizing automated response workflows; managing landing pages, web forms, automated communications, chatbots, CRM tools and databases; and troubleshooting, updates and maintenance.

Requirements

• Two (2) year Community College graduation in a related field and one (1) to two (2) years of previous experience in a client service environment with multiple stakeholders.
• Experience within an academic environment (graduate studies) is a strong asset, namely for knowledge of standard operating procedures within an academic context, and knowledge of policies and procedures as they relate to student recruitment and admissions.
• The ability to make decisions using integrity and sound judgement.
• The ability to demonstrate exceptional: interpersonal skills; communication skills (both oral and written); systems-focused approach; time management and prioritization skills; and a history of demonstrating initiative, and making sound judgements in ad hoc/ambiguous situations.
• Advanced skill in using Microsoft applications (Word, PowerPoint, Excel and Teams) and Salesforce as well as digital platforms, including landing pages, web forms, automated communication tools, chatbot systems, and CRM/database functionality.
• An understanding of academic programs, university policies and procedures, and administrative systems are considered an asset.

Employee Type: Regular 
Position Number: 10928645

Classification: USW, Local 4120 Salary: Band 4  
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review. 

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/23/2026  
Closing Date: 09/30/2026