Senior Manager - IT Shared Services

Department: CCMPS-Office of the Dean
This position is represented by the agreement between the Professional Staff Association and the University of Guelph

Temporary full-time from 08/04/2026 to 08/03/2027 
Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. 
 Career Opportunities (sapsf.com) 

Position Summary

The Senior Manager, IT Shared Services provides strategic, technical, and operational leadership for IT services across the Colleges of Biological Science and Computational, Mathematical & Physical Sciences. This role provides leadership to a team of IT professionals and works in close partnership with central Computing and Communications Services (CCS) and other campus stakeholders. The role is responsible for establishing and advancing a shared services IT model that delivers reliable, secure, and client-focused technology support for teaching, research, and administrative functions.

This position leads the planning and execution of IT strategy, oversees end-to-end service delivery and user support, and provides technical direction across a diverse and complex environment. The Senior Manager acts as a liaison and advocate between the colleges and the CIO team and ensures that services are aligned with institutional priorities while responding effectively to evolving academic and research needs, including emerging technologies and data security requirements.

Working in close partnership with central IT, faculty, and college leadership, the role balances local service needs with centralized service models, drives continuous improvement, and ensures effective stewardship of systems, resources, and risk. The position is expected to establish strong service standards, build a high-performing team, and promote a culture of responsiveness, accountability, and continuous improvement across IT services.

Key Accountabilities

• Lead the development and execution of a college-wide IT strategy, ensuring alignment with academic, research, and administrative priorities.
• Oversee end-to-end IT service delivery, including user support, technical services, and project implementation, ensuring services are reliable, responsive, and meet client needs.
• Provide technical direction and guidance on systems, infrastructure, applications, and emerging technologies, ensuring solutions are secure, compliant, and fit for the academic and research purpose.
• Identify risks and recommend improvements to IT systems, processes, and controls
• Provide senior-level technical advice to faculty, staff, and leadership
• Lead and develop a multidisciplinary IT team, fostering a strong service culture and ensuring effective support across teaching, research, and administrative environments.
• Partner with central IT and external providers to optimize service delivery through shared services, vendor partnerships, and continuous improvement.
• Oversee delivery of IT services across CBS and CCMPS in collaboration with central IT partners
• Provide leadership and supervision to a team of IT professionals
• Oversee and coordinate IT projects supporting teaching, research, and administration
• Support adoption of emerging technologies, including AI, while ensuring data security and compliance
• Ensure alignment with university standards for security, data privacy, and infrastructure
• Support specialized environments including research and teaching labs
• Manage relationships with internal service providers and external vendors
• Act as an escalation point for complex IT issue

Education and Experience

• Undergraduate degree in Computer Science or a related field.
• Advanced credentials (e.g., MBA, PMP, CISM) are assets.
• 8–10 years of progressive IT experience, including proven experience in leadership in complex, service-oriented environments.
• Strong technical foundation across IT infrastructure, systems, and support environments, with the ability to provide credible technical leadership.
• Demonstrated experience in IT service delivery, user support, and implementing shared or centralized service models.

Skills & Competencies

• Proven ability to translate business needs into technical solutions, with strong strategic planning, project management, communication, and stakeholder engagement skills.
• Strong service orientation, with a focus on delivering responsive, client-centered IT support in complex environments.
• Knowledge of data security, privacy, and emerging technologies, including AI.
• Excellent stakeholder engagement, communication, and relationship management skills
• Strong strategic thinking and business acumen, with the ability to align IT initiatives to organizational priorities
• Experience with IT service management and working within shared/centralized IT environments
• Proven project and change management capabilities
• Strong analytical and problem-solving skills in complex environments
• Working knowledge of enterprise systems, data security, and IT governance frameworks
• Ability to coordinate across multiple teams and manage competing priorities
• Demonstrated commitment to service excellence and continuous improvement

Additional Information

• Occasional work outside regular business hours may be required to support critical IT services

Employee Type: Regular 
Position Number: 10253035 
Classification: P&M FT- Band 07    
Professional/Managerial Salary Bands 
The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date:  07/07/2026  
Closing Date:  07/21/2026